Refund policy

Due to the limited-edition nature of our patches, all patch sales are final. We do not accept returns or exchanges for changes of mind.

Order cancellations are accepted before an order has shipped. Please contact us as soon as possible if you need to cancel.

If your order arrives damaged, contains an incorrect item, or is missing an item, contact us within 10 days of delivery. Please include your order number, a description of the issue, and clear photographs when applicable.

Replacement availability is not guaranteed. Many Villain House patches are limited releases and will not be restocked. If the original item is no longer available, we will work with you to determine an appropriate resolution.

If tracking shows that a package was delivered but you cannot locate it, please contact the shipping carrier first and open a missing-package inquiry. After receiving a case or reference number from the carrier, contact us and we will do our best to assist.

Shipping Timelines

In-stock patches generally ship within 2–3 business days. Apparel, stickers, early-access, preorder, and made-to-order items may require additional processing time. Any different processing estimate will be stated on the product listing.

If we are unable to ship within the stated timeframe, we will notify you and provide the option to accept the delay or cancel the affected order for a full refund.